Refund & Returns Policy
Last updated: July 2026
Thank you for supporting my artwork and creative practice. I want you to feel confident when purchasing from my store, so this policy explains how refunds, returns, and exchanges are handled.
1. Change‑of‑Mind Returns
I do not offer returns or refunds for change‑of‑mind purchases, so please choose carefully. This includes original artworks, prints, and any custom or commissioned pieces.
2. Damaged or Incorrect Items
If your order arrives damaged, faulty, or incorrect, please contact me within 30 days of delivery at staceybennettart@gmail.com.
You may be asked to provide:
- Photos of the item
- Photos of the packaging
- Your order number
Once assessed, I will offer one of the following depending on the situation:
- A replacement
- A repair (where applicable)
- A refund
- A partial refund
All outcomes are reviewed case by case.
3. Commissions & Custom Artwork
Commissioned artworks are non‑refundable once work has begun.
- A 30% deposit is required to start the commission.
- This deposit becomes non‑refundable once materials are purchased or work has commenced.
- You will receive progress updates, and any changes must be discussed during the creation process.
Commissions cannot be returned unless the artwork arrives damaged in transit.
4. Original Artworks
Original artworks are final sale. Returns are only accepted if the artwork arrives damaged or is not as described.
5. Prints & Products
Prints and physical products may be eligible for a return only if:
- They arrive damaged
- They are defective
- You received the wrong item
Items must be returned in their original condition and packaging.
6. Refund Process
Once your returned item is received and inspected, I will notify you of the outcome.
If approved:
- Refunds are issued to your original payment method
- Processing times vary depending on your bank or payment provider
If your refund is delayed:
- Check your bank account
- Contact your bank or card provider
If still unresolved, email me at staceybennettart@gmail.com.
7. Exchanges
Exchanges are only offered for damaged or defective items.
If you need an exchange, email staceybennettart@gmail.com with your order number and photos of the issue.
8. Gifts
If the item was marked as a gift at checkout and shipped directly to you, you may receive:
- A replacement
- A store credit (if applicable)
If the gift giver had the order shipped to themselves, refunds will be issued to the original purchaser.
9. Returning Your Item
To return an approved item, you will be provided with the correct return address via email.
Please note:
- You are responsible for return shipping costs
- Shipping costs are non‑refundable
- Using a tracked service is recommended
- I cannot guarantee receipt of untracked parcels
10. Need Help?
For questions about refunds, returns, or exchanges, please contact:
