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Shipping & Returns Policy

Last updated: August 2026

Thank you for supporting my artwork and creative practice. This policy explains how orders are packed, shipped, and delivered, as well as how returns and exchanges are handled for items fulfilled directly from my studio and items produced through my printing partners.

1. Where Your Order Ships From

Orders are dispatched from one of two locations depending on the product type:

  • Stacey Bennett Art Studio (Brisbane, QLD): Original artworks, studio-fulfilled merchandise, and custom commission pieces ship directly from my Brisbane studio.

  • Printumo Fulfillment Centres: Selected print-on-demand products and re-prints are produced and shipped directly by my dedicated printing partner, Printumo.

Product descriptions will note if an item is fulfilled and shipped by Printumo.

2. Shipping Rates & Delivery (Australia)

Studio-Shipped Items (Originals & Studio Merch)

  • Cost: FREE Australia-wide shipping applies strictly to Original Artworks and Studio Merchandise shipped directly from my Brisbane studio.

Area of Delivery Estimated Delivery Timeframe
Metro Brisbane 3–5 business days
Metro Melbourne & Sydney 3–7 business days
Adelaide & Tasmania 4–9 business days
Perth, Darwin & Cairns 5–12 business days
All other regional areas 7–15 business days

Printumo-Shipped Items (Print-on-Demand & Re-prints)

  • Cost: Standard shipping fees for Printumo items are calculated directly at checkout based on item type and weight.

  • Delivery Timeframe: Printumo orders are typically processed, printed, and shipped within 5–10 business days. Delivery times may vary depending on courier schedules and location.

3. International Shipping

International shipping is available for most items:

  • Studio-Shipped Originals & Merch: To request an international shipping quote for an original piece, studio merch, or commission, please email me at staceybennettart@gmail.com with your location and the item(s) you wish to purchase before ordering.

  • Printumo-Shipped Items: Global shipping rates and estimated delivery times are calculated automatically at checkout.

4. Packaging & Handling

All orders include tracking so you can follow your parcel’s journey:

  • Studio Items: Originals and merch are packaged with maximum care using rigid mailers, protective sleeves, reinforced tubes, heavy-duty bubble wrap, or custom wooden crates for large original canvases.

  • Printumo Items: Professionally packaged by Printumo to ensure prints and products arrive in pristine condition.

5. Returns, Exchanges & Damaged Items

Original Artworks & Custom Commissions

Due to the unique nature of original pieces and custom commissions, all sales on original art and commissions are final unless the item arrives damaged in transit.

Studio Merchandise & Printumo Products

  • Change of Mind: Change of mind returns or exchanges are not accepted for print-on-demand items as they are custom made upon order.

  • Damaged, Defective, or Lost Items: If your item arrives damaged or is lost in transit, I will resolve it promptly:

    1. Contact me within 30 days of delivery at staceybennettart@gmail.com.

    2. Include your order number, photos of the damaged item, and photos of the external packaging.

    3. For Printumo items, I will lodge the replacement claim directly with Printumo on your behalf.

6. Incorrect Address Information

Please verify your delivery address carefully at checkout. If an incorrect address is provided:

  • Delivery cannot be guaranteed once dispatched.

  • Additional shipping fees will apply to re-ship returned packages.

  • Refunds cannot be issued for items delivered to an incorrectly provided address.

7. Need Help?

For any questions regarding shipping, returns, custom commissions, or international orders, please feel free to get in touch:

  • Email: staceybennettart@gmail.com

  • Location: Brisbane / South-East Queensland, Australia

 

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